Return Policy for International Orders
We currently do not accept any returns or exchanges for international orders.
Returns policy for South African Orders
34. In accordance with the Electronic Communications and Transactions Act, you are entitled to cancel your purchase without supplying a reason, and receive at your election a Credit to your account (in the form of an online gift voucher) or Refund less only the cost of returning the Product to us, by contacting customer service at firstname.lastname@example.org within seven (7) calendar days of receipt of the Product concerned, unless the Product is:
34.1 One intended for everyday consumption;
34.2 Personalised for you or made to your specifications;
34.3 An eBook or other digital download, or a DVD or CD or other audio or video recording or computer software which has been unsealed; or
34.4 A book, newspaper, periodical or magazine.
35. Despite the aforegoing, you are entitled to cancel your purchase of a book, newspaper, periodical or magazine without supplying a reason, and receive a credit to your account less only the cost of returning the Product to us, by emailing email@example.com within forty-eight (48) business hours of receipt of the Product concerned, unless the book or similar product:
35.1 has been sourced for you as an international import or special order; or is an academic publication or textbook.
36. If the Product qualifies for a return, it will be collected from you by our courier at an extra charge within fourteen (14) days of our acceptance of your return request. You are responsible for making the Product available for collection during that period, failing which the return may be cancelled by us. Both courier and store collection orders can be returned or exchanged, at our stores, provided that you have made prior arrangements with our Customer Service team.
36.1 The Product must be in its original condition and original unopened packaging (if applicable), and missing no accessories or parts
36.2 It must have adequate additional protective packaging to prevent damage;
36.3 It must be accompanied by its original delivery note or order receipt, which will be included with your order.
37. The transport of the Product to our premises is at your risk, and in this regard, our courier acts as your agent. We will inspect the Product on its arrival at our premises, in order to validate the return. If the Product does not qualify for a return or is handed to us in a damaged or unsaleable condition, then the return shall be refused, no monies shall be credited to your account with us, and we shall invoice you for our courier’s cost.
38. The cost of the return of the Product via our couriers shall be calculated with regard to the weight and dimensions of the parcel as handed by you to our courier. Such cost shall be deducted from any refund or credit to accrue to your account with us as a result of the return, or invoiced to you in the event that such refund or credit is insufficient.
39. Any refund due to you shall be paid; if you made payment by credit card, to that credit card account. If you made payment by direct deposit or EFT you shall be required to provide us with your valid banking details for refund purposes. No refunds shall be paid into third party accounts.
40. Any refund due in terms of these terms and conditions shall be payable to you within thirty (30) days of your right to a refund arising.