Readers Warehouse FAQ's
ANSWERS TO YOUR QUESTIONS
WHAT ARE MY DELIVERY OPTIONS?
- We are currently offering courier and Pargo delivery for all South African orders. Please CLICK HERE to see the shipping breakdown
- In-store collection is FREE and your order will be available within 5 to 10 business days for collection. The store you have selected will contact you once they receive your order.
Please take note that we will only hold your order for a period of 1 MONTH at your selected store. If you haven't collected after 1 month it will be returned to head office and your account will be credited with the amount of your order.
WHEN WILL MY ORDER BE DELIVERED?
We'll deliver your order by the Estimated Dispatch Date provided to you in the checkout process.
If this date changes, we’ll let you know straight away by email..
CAN I CHANGE MY ADDRESS AFTER PLACING AN ORDER?It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout
WHAT HAPPENS WHEN A PRODUCT IS MISSING WHEN I RECEIVE MY ORDER?
Please email us on email@example.com
One of our helpful Customer Service agents will be able to assist you immediately.
CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?It’s not possible to add or remove items from an order once you’ve received your payment confirmation email.
Items can be returned to us after your order has been delivered by following our return process, as long as your order falls within our Return Policy.
If you'd like to buy additional items you can place a new order.
PRODUCTS AND STOCK
CAN I REDEEM A GIFT VOUCHER I'VE PURCHASED ONLINE AT ONE OF YOUR RETAIL STORES?No, unfortunately if you purchase a gift card on our online website you cannot redeem it instore and visa versa.
CAN YOU GIVE ME MORE INFORMATION ABOUT A PRODUCT YOU SELL?We provide all the available product information that we have every product page. You’ll find all the important details under 'Description' on each product page.
WHEN WILL AN ITEM I WANT BE BACK IN STOCK?All out of stock items will be replenished as soon as more stock is available to us. You can check back on the product page to see if the item you have your eye on is available again.
We don't currently have an automated alert system to let you know when an item is due back in stock.
WHAT IS A PRE-ORDER?A pre-order is a title which hasn't yet been released by the Publisher. We state the publishing date on every webpage. Your order will be shipped just before or on the release date stated.
TAXES AND DUTIESReaders Warehouse does not collect duties or taxes on the completion of order. Should there be any duties or taxes the receiver will be liable to pay these fees on receipt of order.
Please refer to your local tax authorities on any expected fee’s in your local states or country.
SHIPPING AND TRANSIT TIMESFedex is our preferred courier for shipping all orders. Currently we make use of International Priority service which allows us to deliver parcels to your doorstep within 2- 7 working days. This is a tracked service and once your order is dispatched you will receive a track and trace number which you may track on the www.fedex.com website.
SHIPPING FEEShipping rates are determined by weight of the product.
Shipping rates for the United Kingdom start from R129 and the USA from R149 and may vary depending on how many products are added.
Should you want to place a bulk order please contact us on firstname.lastname@example.org to quote you on shipping.